Interactive Voice Response
What is an IVR (Interactive Voice Response)?
IVR (Interactive Voice Response) is an automated voice response system that allows callers to interact with a company’s phone system using keypad selections or voice commands – without needing to speak to a live operator.
6.8% more companies are adopting IVR systems to enhance customer service and reduce costs. (Source: The Business Research Company).
IVR systems are becoming a standard for companies aiming to improve customer service, reduce operational costs, and operate globally. These solutions are becoming smarter, more affordable, and easier to implement – making them especially suitable for e-commerce, service providers, logistics, and IT industries.
Advantages of an automated voice system:
Advantages of an Autamated Voice System
- 24/7 availability: Customers can access support anytime, including outside business hours, enhancing their experience and trust.
- Reduced costs: Automation handles low-complexity tasks, reducing the need for large customer support teams.
- Faster issue resolution: Customers are routed directly to the appropriate specialist or function, minimizing transfers.
- Multilingual and voice capabilities: Systems can support multiple languages with customizable voices (natural or synthetic), ideal for international or multicultural businesses.
- Professional brand image: Professional voice greetings and menus create a structured, trustworthy corporate image.
Advantages offered by Digi Media:
Advantages Ofered by Digi Media
- Experience and professionalism: Over 10 years in the industry, delivering high-quality results through involvement in numerous projects.
- Full-cycle IVR service development: From scriptwriting and content creation to professional voice recordings, multilingual localization, and technical integration.
- Creativity and innovation: Staying ahead of industry trends to provide creative and modern solutions.
- Flexibility and accountability: Services tailored to your needs, delivered quickly and cost-effectively.
- Expert team: Collaboration with 600 certified translators skilled in specialized terminology (legal, medical, technology, etc.), alongside industry experts and over 26 sound engineers.
- Multilingual localization: Content adapted for over 30 languages, considering cultural nuances, language styles, and audience needs.
- Advanced technology and equipment: 20 state-of-the-art studios in Estonia, Latvia, and Lithuania, ensuring exceptional audio and visual quality.
- Security and confidentiality: All projects managed with the highest data protection standards.
Add Your We offer full-cycle IVR development – from A to Z. Tailored to your content and audience:
- Translation
- Localization (culturally and linguistically adapted content)
- Editing (refining existing content)
- Recording (voiceover, dubbing)
- Sound design (jingles, background music)
- Scriptwriting
- Post-editing
- Format delivery
Statistics:
Statistics
- 81% of customers prefer more self-service options, including voice menus and IVR. (Source: CXM Today)
- Over 70% of companies with high call volumes use IVR technology for customer service. (Source: Kabir Singh)
- IVR implementation reduces manual call volume by up to 40%, allowing employees to focus on more complex tasks.(Source: Revenue.io)
- Companies using IVR have a 25–30% higher first call resolution rate (issues are solved on the first call).
(Source: Revenue.io) - Customers using IVR are served 60% faster than in manual call centers without automation.
(Source: Revenue.io) - In 2025, more than 50% of IVR systems will use AI voice recognition and multilingual support.
(Source: Callin.io)