{"id":4781,"date":"2024-02-22T16:03:56","date_gmt":"2024-02-22T14:03:56","guid":{"rendered":"https:\/\/www.digimedia.lv\/ivr\/"},"modified":"2024-09-13T08:45:03","modified_gmt":"2024-09-13T06:45:03","slug":"ivr","status":"publish","type":"page","link":"https:\/\/www.digimedia.lv\/fi\/ivr\/","title":{"rendered":"IVR"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4781\" class=\"elementor elementor-4781\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8abfcc5 e-flex e-con-boxed e-con e-parent\" data-id=\"8abfcc5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c5bcbb elementor-widget elementor-widget-heading\" data-id=\"6c5bcbb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">IVR (automaattinen puhelinvastaaja)<\/h1>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e923768 e-flex e-con-boxed e-con e-child\" data-id=\"e923768\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-31020c3 e-flex e-con-boxed e-con e-child\" data-id=\"31020c3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1e20bb8 e-flex e-con-boxed e-con e-child\" data-id=\"1e20bb8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ae58c8 elementor-widget elementor-widget-heading\" data-id=\"6ae58c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">MIK\u00c4 ON IVR (INTERAKTIIVINEN \u00c4\u00c4NIVASTE)?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af7d99c elementor-widget elementor-widget-text-editor\" data-id=\"af7d99c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">T\u00e4m\u00e4 on yleinen lyhenne sanoista Interactive Voice Response.\nYhteyskeskukset k\u00e4ytt\u00e4v\u00e4t automaattisia IVR-puhelinj\u00e4rjestelmi\u00e4 vastatakseen saapuviin puheluihin tai, vastatessaan l\u00e4htev\u00e4\u00e4n puheluun, antamaan soittajalle nauhoitetun viestin, joka sis\u00e4lt\u00e4\u00e4 vaihtoehtoja ja tietoja. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Soittajat voivat antaa vastauksensa puhelimen n\u00e4pp\u00e4imist\u00f6ll\u00e4 (\u00e4\u00e4nivalinta) tai \u00e4\u00e4nikomennoilla (IVR, jossa on puheentunnistus).\nT\u00e4m\u00e4n j\u00e4lkeen IVR-j\u00e4rjestelm\u00e4 reititt\u00e4\u00e4 puhelun agentille tai itsepalvelusovellukseen reitityksen avulla. <\/span><\/p>\n<p><\/p>\n<p><span style=\"font-weight: 400;\">IVR on usein ensimm\u00e4inen vuorovaikutus soittajan ja organisaation v\u00e4lill\u00e4, kun soitetaan puhelinkeskukseen, joten se voi vaikuttaa soittajan mielikuviin \u00e4\u00e4nens\u00e4vyn ja helppok\u00e4ytt\u00f6isyyden kautta.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ilmoittajan \u00e4\u00e4ni (\u00e4\u00e4nens\u00e4vy, ik\u00e4) on t\u00e4rke\u00e4 IVR:n kannalta, samoin kuin jingle, joka soitetaan asiakkaan odottaessa puhelua.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Tarjoamme n\u00e4m\u00e4 palvelut keskitettyn\u00e4 palvelupisteen\u00e4, joka tarjoaa laajan valikoiman \u00e4\u00e4ni\u00e4 <a href=\"https:\/\/en.wikipedia.org\/wiki\/Bank\">\u00e4\u00e4nipankista<\/a> sek\u00e4 musiikin s\u00e4vellyspalvelun.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Tarjoamme my\u00f6s&nbsp;<\/span><span style=\"font-size: 1rem;\">interaktiiviset \u00e4\u00e4nivastaukset (<\/span><span style=\"font-size: 1rem;\">IVR-\u00e4\u00e4nitallennusta, jonka avulla voimme yhdist\u00e4\u00e4 sinut sopivaan asiantuntijaan mutta my\u00f6s ilmoittaa sinulle lomista tai erityisp\u00e4ivist\u00e4.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2a79eaa e-con-full e-flex e-con e-child\" data-id=\"2a79eaa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-139e3ae elementor-widget elementor-widget-image\" data-id=\"139e3ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.digimedia.lv\/wp-content\/uploads\/2024\/03\/IVR-automatiskais-atbildetajs-scaled.jpg\" title=\"\" alt=\"IVR\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c7845e elementor-widget elementor-widget-heading\" data-id=\"1c7845e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.digimedia.lv\/musu-darbi\/\">Ota yhteytt\u00e4 ja pyyd\u00e4 tarjous projektistasi!<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5000cff elementor-widget elementor-widget-button\" data-id=\"5000cff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.digimedia.lv\/kontakti\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">YHTEYSTIEDOT!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>IVR (automaattinen puhelinvastaaja) MIK\u00c4 ON IVR (INTERAKTIIVINEN \u00c4\u00c4NIVASTE)? T\u00e4m\u00e4 on yleinen lyhenne sanoista Interactive Voice Response. Yhteyskeskukset k\u00e4ytt\u00e4v\u00e4t automaattisia IVR-puhelinj\u00e4rjestelmi\u00e4 vastatakseen saapuviin puheluihin tai, vastatessaan l\u00e4htev\u00e4\u00e4n puheluun, antamaan soittajalle nauhoitetun viestin, joka sis\u00e4lt\u00e4\u00e4 vaihtoehtoja ja tietoja. Soittajat voivat antaa vastauksensa puhelimen n\u00e4pp\u00e4imist\u00f6ll\u00e4 (\u00e4\u00e4nivalinta) tai \u00e4\u00e4nikomennoilla (IVR, jossa on puheentunnistus). T\u00e4m\u00e4n j\u00e4lkeen IVR-j\u00e4rjestelm\u00e4 reititt\u00e4\u00e4 puhelun agentille [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-4781","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.digimedia.lv\/fi\/wp-json\/wp\/v2\/pages\/4781","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.digimedia.lv\/fi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.digimedia.lv\/fi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.digimedia.lv\/fi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.digimedia.lv\/fi\/wp-json\/wp\/v2\/comments?post=4781"}],"version-history":[{"count":1,"href":"https:\/\/www.digimedia.lv\/fi\/wp-json\/wp\/v2\/pages\/4781\/revisions"}],"predecessor-version":[{"id":4783,"href":"https:\/\/www.digimedia.lv\/fi\/wp-json\/wp\/v2\/pages\/4781\/revisions\/4783"}],"wp:attachment":[{"href":"https:\/\/www.digimedia.lv\/fi\/wp-json\/wp\/v2\/media?parent=4781"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}