{"id":4651,"date":"2024-02-22T16:03:56","date_gmt":"2024-02-22T14:03:56","guid":{"rendered":"https:\/\/www.digimedia.lv\/ivr\/"},"modified":"2024-10-22T11:36:28","modified_gmt":"2024-10-22T09:36:28","slug":"ivr","status":"publish","type":"page","link":"https:\/\/www.digimedia.lv\/et\/ivr\/","title":{"rendered":"IVR (automaatne telefonivastaja)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4651\" class=\"elementor elementor-4651\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8abfcc5 e-flex e-con-boxed e-con e-parent\" data-id=\"8abfcc5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c5bcbb elementor-widget elementor-widget-heading\" data-id=\"6c5bcbb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">IVR (automaatne telefonivastaja)<\/h1>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e923768 e-flex e-con-boxed e-con e-child\" data-id=\"e923768\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-31020c3 e-flex e-con-boxed e-con e-child\" data-id=\"31020c3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1e20bb8 e-flex e-con-boxed e-con e-child\" data-id=\"1e20bb8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ae58c8 elementor-widget elementor-widget-heading\" data-id=\"6ae58c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">MIS ON IVR (INTERAKTIIVNE H\u00c4\u00c4LTEAVASTUS)?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af7d99c elementor-widget elementor-widget-text-editor\" data-id=\"af7d99c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">See on levinud l\u00fchend interaktiivse h\u00e4\u00e4lteeninduse kohta.\nIVR-automaatseid telefonis\u00fcsteeme kasutavad kontaktkeskused sissetulevatele k\u00f5nedele vastamiseks v\u00f5i v\u00e4ljaminevatele k\u00f5nedele vastates helistajale salvestatud s\u00f5numi esitamiseks, mis sisaldab valikuv\u00f5imalusi ja teavet. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Helistaja saab oma vastuse sisestada telefoniklahvistikuga (toonivalimine) v\u00f5i h\u00e4\u00e4lk\u00e4sklustega (h\u00e4\u00e4ltuvastusega IVR).\nSeej\u00e4rel suunab IVR-s\u00fcsteem k\u00f5ne marsruutimise abil agendile v\u00f5i iseteenindusrakendusele. <\/span><\/p>\n<p><\/p>\n<p><span style=\"font-weight: 400;\">IVR on sageli esimene suhtlus helistaja ja organisatsiooni vahel, kui helistatakse k\u00f5nekeskusesse, seega v\u00f5ib see m\u00f5jutada helistaja suhtumist h\u00e4\u00e4lek\u00f5la ja kasutusmugavuse kaudu.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">IVR-i puhul on oluline k\u00f5nekuulutaja h\u00e4\u00e4l (t\u00e4mber, vanus), samuti kliendile k\u00f5ne ootamise ajal esitatav helisema.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Pakume neid teenuseid \u00fcheainsa teenusena, pakkudes suurt h\u00e4\u00e4levalikut <a href=\"https:\/\/en.wikipedia.org\/wiki\/Bank\">h\u00e4\u00e4lepangast<\/a>, samuti muusikakompositsiooniteenust.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Pakume ka&nbsp;<\/span><span style=\"font-size: 1rem;\">interaktiivsed h\u00e4\u00e4lteavustused (<\/span><span style=\"font-size: 1rem;\">IVR) salvestust mitte ainult selleks, et \u00fchendada teid sobiva spetsialistiga, vaid ka selleks, et teavitada teid p\u00fchadest v\u00f5i erip\u00e4evadest.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2a79eaa e-con-full e-flex e-con e-child\" data-id=\"2a79eaa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-139e3ae elementor-widget elementor-widget-image\" data-id=\"139e3ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.digimedia.lv\/wp-content\/uploads\/2024\/03\/IVR-automatiskais-atbildetajs-scaled.jpg\" title=\"\" alt=\"IVR\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c7845e elementor-widget elementor-widget-heading\" data-id=\"1c7845e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.digimedia.lv\/musu-darbi\/\">V\u00f5tke meiega \u00fchendust ja k\u00fcsige oma projekti kohta hinnapakkumine!<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5000cff elementor-widget elementor-widget-button\" data-id=\"5000cff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.digimedia.lv\/kontakti\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">KONTAKT!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>IVR (automaatne telefonivastaja) MIS ON IVR (INTERAKTIIVNE H\u00c4\u00c4LTEAVASTUS)? See on levinud l\u00fchend interaktiivse h\u00e4\u00e4lteeninduse kohta. IVR-automaatseid telefonis\u00fcsteeme kasutavad kontaktkeskused sissetulevatele k\u00f5nedele vastamiseks v\u00f5i v\u00e4ljaminevatele k\u00f5nedele vastates helistajale salvestatud s\u00f5numi esitamiseks, mis sisaldab valikuv\u00f5imalusi ja teavet. Helistaja saab oma vastuse sisestada telefoniklahvistikuga (toonivalimine) v\u00f5i h\u00e4\u00e4lk\u00e4sklustega (h\u00e4\u00e4ltuvastusega IVR). Seej\u00e4rel suunab IVR-s\u00fcsteem k\u00f5ne marsruutimise abil agendile v\u00f5i iseteenindusrakendusele. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-4651","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.digimedia.lv\/et\/wp-json\/wp\/v2\/pages\/4651","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.digimedia.lv\/et\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.digimedia.lv\/et\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.digimedia.lv\/et\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.digimedia.lv\/et\/wp-json\/wp\/v2\/comments?post=4651"}],"version-history":[{"count":2,"href":"https:\/\/www.digimedia.lv\/et\/wp-json\/wp\/v2\/pages\/4651\/revisions"}],"predecessor-version":[{"id":4961,"href":"https:\/\/www.digimedia.lv\/et\/wp-json\/wp\/v2\/pages\/4651\/revisions\/4961"}],"wp:attachment":[{"href":"https:\/\/www.digimedia.lv\/et\/wp-json\/wp\/v2\/media?parent=4651"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}