{"id":1228,"date":"2024-02-22T16:03:56","date_gmt":"2024-02-22T14:03:56","guid":{"rendered":"https:\/\/digimedia.lv\/ivr\/"},"modified":"2025-07-02T12:35:19","modified_gmt":"2025-07-02T10:35:19","slug":"ivr","status":"publish","type":"page","link":"https:\/\/www.digimedia.lv\/en\/ivr\/","title":{"rendered":"Interactive Voice Response"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1228\" class=\"elementor elementor-1228\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8abfcc5 e-flex e-con-boxed e-con e-parent\" data-id=\"8abfcc5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c5bcbb elementor-widget elementor-widget-heading\" data-id=\"6c5bcbb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Interactive Voice Response<\/h1>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e923768 e-con-full e-flex e-con e-child\" data-id=\"e923768\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-31020c3 e-flex e-con-boxed e-con e-child\" data-id=\"31020c3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1e20bb8 e-flex e-con-boxed e-con e-child\" data-id=\"1e20bb8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ae58c8 elementor-widget elementor-widget-heading\" data-id=\"6ae58c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What is an IVR (Interactive Voice Response)?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ba368a elementor-widget-laptop__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4ba368a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #000000;\"><strong>IVR<\/strong> <strong>(Interactive Voice Response)<\/strong> is an automated voice response system that allows callers to interact with a company\u2019s phone system using keypad selections or voice commands &#8211; without needing to speak to a live operator. <\/span><\/p><p><span style=\"color: #000000;\"><strong>6.8%<\/strong> more companies are adopting <strong>IVR<\/strong> systems to enhance customer service and reduce costs. <em>(Source: <span style=\"color: #993366;\"><a style=\"color: #993366;\" href=\"https:\/\/www.thebusinessresearchcompany.com\/report\/interactive-voice-response-global-market-report\">The Business Research Company<\/a><\/span>).<\/em><\/span><\/p><p><span style=\"color: #000000;\"><strong>IVR<\/strong> systems are <strong>becoming a standard for companies aiming<\/strong> to improve customer service, reduce operational costs, and operate globally. These solutions are becoming smarter, more affordable, and easier to implement &#8211; making them especially suitable for e-commerce, service providers, logistics, and IT industries.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d93c01 elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"5d93c01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><span class=\"section-title\">Advantages of an automated voice system: <\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6f103a elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"e6f103a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><span class=\"mobile-title\">Advantages of an Autamated Voice System<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72425bf elementor-widget elementor-widget-text-editor\" data-id=\"72425bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>24\/7 availability: Customers can access support anytime, including outside business hours, enhancing their experience and trust.<\/li><li>Reduced costs: Automation handles low-complexity tasks, reducing the need for large customer support teams.<\/li><li>Faster issue resolution: Customers are routed directly to the appropriate specialist or function, minimizing transfers.<\/li><li>Multilingual and voice capabilities: Systems can support multiple languages with customizable voices (natural or synthetic), ideal for international or multicultural businesses.<\/li><li>Professional brand image: Professional voice greetings and menus create a structured, trustworthy corporate image.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9123a8c elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"9123a8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><span class=\"section-title\">Advantages offered by Digi Media: <\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a0241f elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"7a0241f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><span class=\"mobile-title\">Advantages Ofered by Digi Media<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e876516 elementor-widget elementor-widget-text-editor\" data-id=\"e876516\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Experience and professionalism: Over 10 years in the industry, delivering high-quality results through involvement in numerous projects.<\/li><li>Full-cycle IVR service development: From scriptwriting and content creation to professional voice recordings, multilingual localization, and technical integration.<\/li><li>Creativity and innovation: Staying ahead of industry trends to provide creative and modern solutions.<\/li><li>Flexibility and accountability: Services tailored to your needs, delivered quickly and cost-effectively.<\/li><li>Expert team: Collaboration with 600 certified translators skilled in specialized terminology (legal, medical, technology, etc.), alongside industry experts and over 26 sound engineers.<\/li><li>Multilingual localization: Content adapted for over 30 languages, considering cultural nuances, language styles, and audience needs.<\/li><li>Advanced technology and equipment: 20 state-of-the-art studios in Estonia, Latvia, and Lithuania, ensuring exceptional audio and visual quality.<\/li><li>Security and confidentiality: All projects managed with the highest data protection standards.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd6e16a elementor-widget-laptop__width-initial elementor-widget elementor-widget-heading\" data-id=\"cd6e16a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Add Your We offer full-cycle IVR development \u2013 from A to Z.\nTailored to your content and audience:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26d6864 elementor-widget-laptop__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"26d6864\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li><a href=\"https:\/\/www.digimedia.lv\/en\/marketing-material-translations\/\" target=\"_blank\">Translation<\/a><\/li>\n<li>Localization (culturally and linguistically adapted content)<\/li>\n<li>Editing (refining existing content)<\/li>\n<li>Recording (voiceover,&nbsp;<a href=\"https:\/\/www.digimedia.lv\/en\/dubbing\/\" target=\"_blank\">dubbing<\/a>)<\/li>\n<li>Sound design (jingles, background music)<\/li>\n<li>Scriptwriting<\/li>\n<li>Post-editing<\/li>\n<li>Format delivery&nbsp;<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d805d6c elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"d805d6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><span class=\"section-title\">Statistics:<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa05a6f elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"fa05a6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><span class=\"mobile-title\">Statistics<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0169659 elementor-widget elementor-widget-text-editor\" data-id=\"0169659\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li data-start=\"60\" data-end=\"179\"><em data-start=\"159\" data-end=\"179\"><span style=\"background-color: transparent;\">81% of customers prefer more self-service options, including voice menus and IVR.\u00a0<\/span>(Source:\u00a0<a href=\"https:\/\/cxmtoday.com\/news\/81-of-consumers-say-they-want-more-self-service-options\/\" target=\"_blank\" rel=\"noopener\">CXM Today<\/a>)<\/em><\/li><li data-start=\"183\" data-end=\"308\"><em data-start=\"286\" data-end=\"308\"><span style=\"background-color: transparent;\">Over 70% of companies with high call volumes use IVR technology for customer service.\u00a0<\/span>(<em data-start=\"159\" data-end=\"179\">Source<\/em>:\u00a0<a href=\"https:\/\/kabirsvoice.com\/blog\/why-a-good-ivr-voice-is-important\/\" target=\"_blank\" rel=\"noopener\">Kabir Singh<\/a>)<\/em><\/li><li data-start=\"312\" data-end=\"460\"><em data-start=\"439\" data-end=\"460\"><span style=\"background-color: transparent;\">IVR implementation reduces manual call volume by up to 40%, allowing employees to focus on more complex tasks.<\/span>(<em data-start=\"286\" data-end=\"308\"><em data-start=\"159\" data-end=\"179\">Source<\/em><\/em>:\u00a0<a href=\"https:\/\/www.revenue.io\/blog\/call-center-productivity-hacks-ai\" target=\"_blank\" rel=\"noopener\">Revenue.io<\/a>)<\/em><\/li><li data-start=\"416\" data-end=\"547\">Companies using IVR have a 25\u201330% higher first call resolution rate (issues are solved on the first call).<br data-start=\"522\" data-end=\"525\" \/><em data-start=\"525\" data-end=\"547\">(Source:\u00a0<a href=\"https:\/\/www.revenue.io\/blog\/call-center-productivity-hacks-ai\" target=\"_blank\" rel=\"noopener\">Revenue.io<\/a>)<\/em><\/li><li data-start=\"551\" data-end=\"665\">Customers using IVR are served 60% faster than in manual call centers without automation.<br data-start=\"640\" data-end=\"643\" \/><em data-start=\"643\" data-end=\"665\">(Source:\u00a0<a href=\"https:\/\/www.revenue.io\/blog\/call-center-productivity-hacks-ai\" target=\"_blank\" rel=\"noopener\">Revenue.io<\/a>)<\/em><\/li><li data-start=\"669\" data-end=\"786\">In 2025, more than 50% of IVR systems will use AI voice recognition and multilingual support.<br data-start=\"762\" data-end=\"765\" \/><em data-start=\"765\" data-end=\"786\" data-is-last-node=\"\">(Source:\u00a0<a href=\"https:\/\/callin.io\/ivr-companies-in-usa\/\" target=\"_blank\" rel=\"noopener\">Callin.io<\/a>)<\/em><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a20cf1 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"5a20cf1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"mailto:info@digimedia.lv\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">REQUEST A QUOTE<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e8fd705 e-flex e-con-boxed e-con e-parent\" data-id=\"e8fd705\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Interactive Voice Response What is an IVR (Interactive Voice Response)? IVR (Interactive Voice Response) is an automated voice response system that allows callers to interact with a company\u2019s phone system using keypad selections or voice commands &#8211; without needing to speak to a live operator. 6.8% more companies are adopting IVR systems to enhance customer [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-1228","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.digimedia.lv\/en\/wp-json\/wp\/v2\/pages\/1228","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.digimedia.lv\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.digimedia.lv\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.digimedia.lv\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.digimedia.lv\/en\/wp-json\/wp\/v2\/comments?post=1228"}],"version-history":[{"count":30,"href":"https:\/\/www.digimedia.lv\/en\/wp-json\/wp\/v2\/pages\/1228\/revisions"}],"predecessor-version":[{"id":6000,"href":"https:\/\/www.digimedia.lv\/en\/wp-json\/wp\/v2\/pages\/1228\/revisions\/6000"}],"wp:attachment":[{"href":"https:\/\/www.digimedia.lv\/en\/wp-json\/wp\/v2\/media?parent=1228"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}